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Q. ………..is a small group of employees in the same work area or doing similar work who voluntarily meet regularly to identify,analyse and resolve work related problems leading to improvement in their total performance.

Q. Smart companies coordinate their logistics strategies and forge strong partnership with suppliers and customers to improve customer service and reduce channel cost through………………

Q. Which of the following is not a typical supply chain member?

Q. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the

Q. Channel members should be evaluated using all of the following criteria except which one?

Q. The 5 pillars of TQM includes product,process,system,people and………..

Q. _______ is the design of seamless value-added processes across organization boundaries to meet the real needs of the end customer.

Q. The service sector has lower productivity improvements than the manufacturing sector because

Q. ………..is the movement of material from receiving docks directly to the shipping docks.

Q. The gift of logistics system is the same level of customer service can be maintained with a…………