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Q. A supply chain is made up of a series of processes that involve an input, a _______, and an output.

Q. The five pillars of TQMinclude- product,process,system,people,and…………...

Q. The _______ has made it possible for other companies to eliminate intermediaries and sell directly to the end consumer.

Q. Based on his 14 Points, Deming is a strong proponent of

Q. Pareto charts are used to

Q. ………..means to build in a mechanism a means to prevent mass production of defective work in machine or product line.

Q. ……….is a standard of performance.

Q. At strategic level ,the customer service management process is concerned with designing the process for managing the ………