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Q. _______ is a tool to chart how individual processes are currently being conducted and to help lay out new improved processes.

Q. ‘Think on the best and then on the rest’ is related with

Q. The term Logistics stems from the Greek word…………

Q. At………… level ,the CRM process provides the framework for managing relationships with customers .

Q. A company's channel decisions directly affect every …………

Q. ……….is a standard of performance.

Q. ………..technical report (1981)defines logistics as the science of planning and carrying out the movement and maintenance of forces.

Q. Logistics system follows the principle of ………………advantage.

Q. ………..is a small group of employees in the same work area or doing similar work who voluntarily meet regularly to identify,analyse and resolve work related problems leading to improvement in their total performance.

Q. ………….. is a set of approaches utilized to efficiently intergrate suppliers ,manufacturers,warehouses,and stores,so that merchandise is produced and distributed,at the right quantities,to the right location ,and at the right time,in order to minimize system wide costs while satisfying service level requirements.