………………………..refers to the way a service provider and his employees anticipate what the customers want and provide them before they ask for service to make them delighted and surprised.

Ranjeet • 34.60K Points
Instructor I

Q. ………………………..refers to the way a service provider and his employees anticipate what the customers want and provide them before they ask for service to make them delighted and surprised.

(A) proactiveness

(B) productivity

(D) none of these

Correct Answer - Option(A)

Discusssion

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Q. ………………………..refers to the way a service provider and his employees anticipate what the customers want and provide them before they ask for service to make them delighted and surprised.

Discusssion

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