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Q. ………………………..refers to the way a service provider and his employees anticipate what the customers want and provide them before they ask for service to make them delighted and surprised.

Q. Which of the following is NOT considered to be an objective associated with the use of sales promotions?

Q. Products seen as having extension potential into other markets

Q. Marketing is a process which aims at:

Q. The producer gives a guarantee to the consumer that they will maintain the product in proper condition during a certain period is known as

Q. The major segmentation variables for consumer markets, refers to which of the following?

Q. The unfavorable external factors or trends that may pose challenge to the company

Q. What is the basic property of a service which makes it different from a product.

Q. A marketing information system (MIS) caters to the needs of ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐.