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Q. Added features to an offering are called …………… service features?

Q. Which of the following is not an element of People?

Q. Service sector comes under which sector of the economy?

Q. Which of the following takes place at retailers end?

Q. If a firm is practicing …………… the firm is training and effectively motivating its customer-contract employees and all of the supporting service people to work as a team to provide customer satisfaction

Q. Servicescape refers to

Q. Among many services, the demand for medical services tends to be __________.

Q. is an example of a service where the customer typically goes to the service

Q. Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called……..

Q. Customer competencies can be described as