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Q. ………….. between what was expected and what is perceived

Q. The service-quality model identifies………….. gaps that result in unsuccessful delivery.

Q. Added features to an offering are called …………… service features?

Q. To introduce the new products to world of consumers is the main goal of ……………

Q. Which of the following is not an element of People?

Q. Who created the PESTL framework?

Q. According to parasuraman, Zeithml and Berry, the most important determinate of service quality

Q. .………………..is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitate performance or communication of the service.

Q. Patients sitting in dental chairs are part of the element of the services marketing mix.

Q. …………… is example of a service where the customer typically goes to the service organization