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Q. There is a close link between ……………. and brand loyalty

Q. A triangle of Company, Customers, Employees, Internal Marketing, External Marketing communications and Interactive marketing is known as…………..

Q. Banking is the example of …………….

Q. If the customers view service as they care more about price than provider.

Q. “…….is the culture where an appreciation for good service exists and where giving good service to internal as well as ultimate, external customers is considered a natural way of life and one of the most important norms by everyone.”

Q. In the absence of a physical product, service providers needs to consider the use of …………… that enable customers to make a judgment on the service quality.

Q. Green marketing is a part of …………….

Q. At customer service interface, company intends to manage a relationship with a customer through

Q. is about employees skills in serving the client.

Q. When there is little or no personal contract between customer and service provider. This is classified as