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Q. Which of the following is not one of the service process?

Q. ………….. is any direct interaction between a service provider and customers

Q. __________ is an overall favourable impression or unfavourable impression based on the early stages of the service encounter.

Q. Which of the following is not a tangible dominant?

Q. What is the basic property of a service which makes it different from a product?

Q. “…….is the culture where an appreciation for good service exists and where giving good service to internal as well as ultimate, external customers is considered a natural way of life and one of the most important norms by everyone.”

Q. At customer service interface, company intends to manage a relationship with a customer through

Q. Costs that are planned and are accrued during the operating period regardless of the level of production and sales are called

Q. Customer competencies can be described as

Q. Select name of the country having maximum percent of GDP attributed to services