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Q. When there is little or no personal contract between customer and service provider. This is classified as

Q. Which of the following included in economic factors?

Q. Managing the peak demand becomes difficult due to …………... nature

Q. An approach that encompasses a wide range of relationships, not just with customers, but also those that organizations develop with suppliers, regulators, government, competitors, employees, and others, is referred to as

Q. . ……………is the difference between customer expectations and perceptions.

Q. In information Process type of services, informations act as

Q. …………… is a diagram/ map that visualize a service offering accurately