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Q. “…….is the culture where an appreciation for good service exists and where giving good service to internal as well as ultimate, external customers is considered a natural way of life and one of the most important norms by everyone.”

Q. Select the name of the country having maximum percent of GDP attributed to service

Q. Added features to an offering are called …………… service features?

Q. The service a customer expects are called …………… service package?

Q. If the customers views service as ……………. They care more about price than provider.

Q. Managing the peak demand becomes difficult due to …………... nature

Q. Which of the following is a key building lasting relationship with consumers?

Q. ……………. Is defined as the caring, individualized attention that the firm provides its customers

Q. A ……………. Is a form of product that consist of activities, benefits or satisfaction offered for sale that are essentially intangible and do not result in ownership of anything?

Q. Tangible clues are more important when services are