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Q. A ……………. Is a form of product that consist of activities, benefits or satisfaction offered for sale that are essentially intangible and do not result in ownership of anything?

Q. Which of the following is not an element of physical evidence ?

Q. . ……………is the difference between customer expectations and perceptions.

Q. .………………..is the environment in which the service is delivered and where the firm and customer interact and any tangible components that facilitate performance or communication of the service.

Q. Service cannot be stored. This describes the ……………. Characteristic of services

Q. Hyatt Hotels has installed automated check-in machines at

Q. Direct labour cost and sales commissions cost incurred in services are called as………..

Q. Differentiation approaches such as competence, courtesy, reliability, and responsiveness are forms of

Q. Advertisement is a type of ……………