Emerging Trends in Management MCQs and Notes
A
Q 121. The …………….. management process needs to balance the customers requirements with the firms supply capabilities.
V
Q 122. At strategic level ,the customer service management process is concerned with designing the process for managing the ………
P
Q 123. The…………….process is the firms face to the customer.
G
Q 124. At………… level ,the CRM process provides the framework for managing relationships with customers .
G
Q 125. In CRM – PSA stands for……….
R
Q 126. In CRM customer teams tailor……………… to meet the needs of key accounts and segments of other customers.
S
Q 127. The activities in supply chain process reside inside a……………,but an entire process will not be contained with in one function.
R
Q 128. The returns process in supply chain management renamed by Global Supply Chain Forum as……………..
R
Q 129. The procurement process in supply chain management renamed by Global Supply Chain Forum as………….
V
Q 130. In supply chain process………….is defined as “the act of buying all those activities necessary to acquire goods and services consistent with user requirements.
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